Second email

We are aware of the weather conditions we have had recently as we were camping, with no problems, for the week leading up to our stay in one of your tipis. We would not presume to hold you responsible for the weather but that you are responsible for the provision of tipis which are fit for purpose and as your tipis were wet inside we consider this to be a failing on your part. The condition of your tipis not being suitable for our stay was reinforced by more of your customers who, like us, had had to seek alternative accommodation in a bed and breakfast, thus incurring considerably more expense - not because of the weather but because of the inadequacy of your tipis to keep to keep the weather out to a satisfactory, safe or healthy level.

We have been already offered vouchers equal to the sum of our deposit in vouchers for a future stay in your tipis but as we do not plan to visit South Wales for a number of years we consider this impractical and would request again that you refund our deposit.