Our tipis have been stayed in by many familes before and withstand gail force winds rain etc, we have had exceptionally bad weather this year which we can not be held responsible for, I am sorry you felt that you did not want to stay but if we treat it as a late cancellation there would be no deposit refund.
Very sorry we could not make your holiday happier.
Saturday, August 30, 2008
Friday, August 29, 2008
First email
Dear Des and Jane,
Please could you refund my deposit of £50 as the tipi we had hired to stay in was in fact not fit for purpose and thus we had to seek altenative accomodation.
Please could you refund my deposit of £50 as the tipi we had hired to stay in was in fact not fit for purpose and thus we had to seek altenative accomodation.
Monday, August 4, 2008
Booked tipi
Wanting to surprise the family I booked a tipi at Pembrokeshire Tipis. We were due to arrive on the 18th August and stay for 4 nights after camping at the Green Man Festival in the Breacon Beacons.
All went well until the morning of our arrival. I was rung by Des from Pembrokeshire Tipis who informed me that; due to the recent spell of bad weather, the tipis may not be fit for habitation. He planned to go to the site later that morning and ring me back with an update.
Not hearing from Des again we set off for the site ourselves. When we arrived we found the tipi in a very poor state. The walls of the tipi were covered in mildew and ringing wet, worse still the floor and carpets were also wet. In short the tipi was indeed uninhabitable by a family with two children.
Preempting wet conditions at the festival, I had booked the tipi to save having to put the tent up wet and in bad weather. My disappointment in the failure of the tipi was surpassed by the children's whose initial excitement at staying in tipi was now shattered at the prospect of having nowhere to stay.
I paid the Pembrokeshire Tipis a £50 deposit for the tipi. This is a record of my correspondence with them to attempt to get this deposit refunded.
All went well until the morning of our arrival. I was rung by Des from Pembrokeshire Tipis who informed me that; due to the recent spell of bad weather, the tipis may not be fit for habitation. He planned to go to the site later that morning and ring me back with an update.
Not hearing from Des again we set off for the site ourselves. When we arrived we found the tipi in a very poor state. The walls of the tipi were covered in mildew and ringing wet, worse still the floor and carpets were also wet. In short the tipi was indeed uninhabitable by a family with two children.
Preempting wet conditions at the festival, I had booked the tipi to save having to put the tent up wet and in bad weather. My disappointment in the failure of the tipi was surpassed by the children's whose initial excitement at staying in tipi was now shattered at the prospect of having nowhere to stay.
I paid the Pembrokeshire Tipis a £50 deposit for the tipi. This is a record of my correspondence with them to attempt to get this deposit refunded.
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